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Refund Policy

Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Manispoons - E.K. Cha, Wurmbachstr. 10, 60487 Frankfurt am Main, Deutschland,, Tel.: +49 (0)157 5018 2019 ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the items or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

The customer is responsible for shipping charges associated with returning the item(s). The customer is liable for any diminished value of the items resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.

Cancellation form

If you want to cancel the contract, please fill out the form below and send it back to us.


Manispoons - E.K. Cha

Wurmbachstr. 10

60487 Frankfurt am Main



I / We(*) hereby give notice that I /We(*) cancel

my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*):



  • Ordered on (*) _____________________________ / received on (*) _____________________________

  • Name of consumer(s) _____________________________

  • Address of consumer(s) _____________________________

Signature of consumer(s) (only if it is notified on paper) _____________________________

Date _____________________________

(*) Delete if not applicable

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